Do you have a service buinsess...

If so I'd highly suggest reading this article on whether your business is all about making money or all about helping your client.  At OS-Cubed we're all about helping the client.  Of course we need to make money to keep the lights on, pay our bills and make a reasonable profit - but our main focus is on building great software and providing excellent support.  If your focus drifts more towards the money side and away from the client side - you may want to rethink your mission.